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The Next CX Economy

The Next CX Economy: Your Framework for Differentiating Through Customer Experience

Grow Your Business. Faster.

Customer experience isn’t just an advantage—it’s the foundation of sustainable business growth.

The Next CX Economy provides a proven framework to help leaders differentiate through CX, build lasting customer relationships, and drive measurable success.

Get early insights, preorder bonuses, and an invitation to Bryant’s exclusive masterclass when you preorder.

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The Next CX Economy

What People Are Saying…

The Next CX Economy offers the same practical tools and real-world strategies that make Bryant such a valuable advisor. This book is a must-read for
…

Jill Tarallo, COO
Rollick

Connecting genuinely with customers is getting more complicated than ever. The Next CX Economy delivers elegant, effective solutions to grow business.

Carlos Villarreal, CEO
Arsenal Tire Performance Tech
In The Next CX Economy, Bryant delivers more than just customer experience strategies—he provides a roadmap for leaders who want to create meaningful, purpose-driven connections
…

Tom Roberts, Principal & Founder
Cranberry Leadership International

Why This Book?

Many leaders struggle with disjointed customer journeys, disengaged teams, and the right balance of AI and human connection.

The Next CX Economy simplifies CX strategy, giving you elegant, effective solutions for building loyalty, creating differentiation, and driving growth.

Why This Book

If you want to:

✔ Simplify customer experience in a world of increasing complexity.

✔ Empower your teams with practical, actionable strategies.

✔ Leverage technology to enhance—not replace—the human touch.

✔ Build a culture that drives customer loyalty and employee engagement.

This book is for you.

What’s Inside?

CRAFT AGILITIES FRAMEWORK

A Proven Framework for CX Success

The Next CX Economy introduces the CRAFT Agilities Framework™, designed to align culture, customer engagement, and team agility.

Inside the book, you’ll learn how to:

  • Cultural Agility – Align your brand values with your company culture.
  • Results Agility – Measure success and drive continuous improvement.
  • Awareness Agility – Deepen customer understanding and personalization.
  • Fitment Agility – Hire, develop, and retain the right talent.
  • Tact Agility – Leverage emotional agility for stronger customer connections.

Decades of CX Leadership—Now in a Book

  • 30 years of success in CX management, strategy, and leadership.
  • Recognized CX thought leader – ICMI Top 25 CX Leaders for 2025.
  • Trusted by leading brands – Apple, AT&T, Citigroup, and SMBs worldwide.
  • Sought-after speaker & Forbes contributor.

Bryant doesn’t just teach CX—he’s helped global and SMB leaders execute real-world strategies that drive measurable growth.

Preorder Bonuses

We’ll announce when preordering will become available.

Preorder The Next CX Economy and unlock:

  • Exclusive Masterclass with Bryant – Dive deeper into CX leadership strategies.
  • Behind-the-scenes insights – Get early updates and exclusive content.
  • Giveaway: A chance to win a free signed copy of the book!
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Don’t Just Keep Up—Get Ahead.

The Next CX Economy gives you the framework to grow your business, faster.

💡 Preorders begin in August 2025. Get early insights & preorder bonuses by signing up today!

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