Helping Business Leaders Drive Growth Through Inspired Customer Experiences
Great businesses don’t just serve customers—they build lasting connections. I help leaders craft CX strategies that attract and retain customers, align teams with purpose, and create sustainable growth.
“Build your purpose around serving customers, and hire people who align with that purpose. That’s where the magic happens.”
—Bryant Richardson
Appearances & Recognition
The Next CX Economy: Your Framework for Business Growth
The way businesses engage with customers is changing fast. Those who master customer experience (CX) won’t just keep up—they’ll lead.
The Next CX Economy equips leaders with the strategies, tools, and mindset shifts needed to build customer relationships that fuel long-term success.
“The book to buy for leaders wanting to grow their business!”
— Andrew Bosko, CEO, Skybridge Americas
Bryant Richardson is a recognized leader in customer experience management and the founder of Real Blue Sky, LLC, a consultancy dedicated to helping growth-minded business leaders craft exceptional customer experiences. With over 30 years of success, he has transformed customer engagement for global brands across financial services, technology, telecom, healthcare, retail, and nonprofits.
As the creator of the CRAFT Agilities Framework™, Bryant equips leaders with actionable strategies to align teams with purpose, build customer loyalty, and achieve measurable results. Named one of ICMI’s Top 25 CX Thought Leaders for 2025, he is a sought-after speaker and author. His forthcoming book, The Next CX Economy, provides a roadmap for businesses looking to thrive in a rapidly evolving, customer-first world.
What People Are Saying…
Bryant cuts through the noise with real, practical strategies that drive business growth.
Michael Soler, CEO & Master Trainer
Blue Line K-9
Bryant’s approach to customer experience is a masterclass in turning strategy into results. His insights helped us see how CX can be a true growth
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Bryant’s approach to customer experience is a masterclass in turning strategy into results. His insights helped us see how CX can be a true growth driver, not just a support function. If you’re looking to build sustainable business success, Bryant is the guide you need.
Mohan Kumar Yevvari, Co-founder & Managing Director
Inflocuris Consulting
The Next CX Economy offers the same practical tools and real-world strategies that make Bryant such a valuable advisor. This book is a must-read for
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The Next CX Economy offers the same practical tools and real-world strategies that make Bryant such a valuable advisor. This book is a must-read for leaders serious about growth.
Jill Tarallo, COO
Rollick