About Bryant Richardson
Bryant Richardson is a recognized expert in customer engagement, customer experience (CX), and customer service. For over 30 years, he has led executive teams in customer experience management (CXM), earning accolades as a transformative leader in the field. His career includes pivotal roles as COO, CIO, and other key executive positions, driving operational excellence and leveraging technology to enhance customer experiences to fuel business growth.
Bryant has supported top-tier brands like AT&T, Charter Communications, Citigroup, Dell, Wells Fargo, Yum! Brands, and many others through both insourced and outsourced solutions. His CX strategies have shaped major brands across industries, including financial services, technology, telecom, healthcare, retail, and nonprofits.
As the founder and president of Real Blue Sky, LLC, Bryant specializes in translating world-class CX strategies into practical solutions for growth-minded leaders. His trademark CRAFT Agilities Framework™ provides a structured approach to aligning culture, measuring results, understanding customer needs, building adaptable teams, and fostering emotional agility—all in service of driving measurable business growth.
Bryant’s forthcoming book, The Next CX Economy, explores how businesses can thrive by crafting experiences that attract and retain customers. He is also a contributor to Forbes and a highly rated speaker at conferences, including ICMI, where he was recently recognized as one of the Top 25 Thought Leaders in Customer Experience for 2025.
“Most organizations struggle to engage their customers. I founded Real Blue Sky to empower growth-minded SMB leaders to create compelling experiences that attract and retain customers.” ~ Bryant Richardson
Professional Achievements
⭐ “Bryant’s insights on CX are both strategic and actionable. He has a remarkable ability to translate complex challenges into clear, effective strategies.” — Tim Harder, Managing Director, UCFA
- Founder & President of Real Blue Sky, LLC: Helping growth-minded leaders create exceptional customer experiences that drive loyalty and revenue.
- ICMI Top 25 Thought Leader for 2025: Recognized for simplifying complex challenges into actionable insights.
- Forbes Contributor: Sharing expertise on customer experience and business growth strategies.
- Trusted by global brands such as Yum! Brands, Wells Fargo, Sysmex, Citi Cards, and many more
- Creator of the CRAFT Agilities Framework™, a methodology for achieving business growth through CX excellence
- Author of the forthcoming book, The Next CX Economy, a guide to leveraging CX as a growth engine
A Journey Built on Experience and Passion
Bryant’s journey is rooted in a lifetime of learning and curiosity. Growing up around and working in his parents’ family business, he learned firsthand the challenges and rewards of running a company. His early career roles with small- to medium-sized businesses gave him a deep understanding of customer interactions and business operations.
Over time, Bryant built a successful career leading customer experience management for Fortune 1000 and global brands, helping them create and scale exceptional customer engagement strategies. Through years of experience, he recognized recurring themes that impact customer success, leading him to develop the CRAFT Agilities Framework™—a structured approach to achieving business growth by crafting lasting customer connections.
Eager to return to his entrepreneurial roots, Bryant launched Real Blue Sky to bring these insights to a broader range of businesses.
Beyond the Boardroom: Community and Connection
Outside of his professional life, Bryant is deeply committed to his community, generously sharing his time, talents, and resources. He serves on the board of directors for Embrace Waiting Children, a nonprofit dedicated to helping vulnerable families, where he leverages his skills to make a substantial impact.
When stepping away from his duties, Bryant enjoys exploring the scenic byways of North Texas on his motorcycle and hosting gatherings where he cooks for friends and family in his Dallas-area home.
Frequently Asked Questions
What kind of events does Bryant speak at?
Bryant speaks at industry conferences, corporate events, and workshops, focusing on customer experience, business growth, and leadership development.
What is the CRAFT Agilities Framework™?
It’s a proprietary approach developed by Bryant to align culture, measure results, understand customers, build adaptable teams, and foster emotional agility.
How does Bryant’s coaching approach work?
Bryant offers flexible coaching engagements tailored to the client’s needs, typically structured as twice-monthly sessions over three months, focusing on business growth, CX strategy, and leadership development.
Ready to Connect with Bryant?
If you’re ready to transform your business through strategic customer experience leadership, let’s connect.
Book a discovery call to explore how we can work together to achieve your goals.